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PRIVACY & SAFETY

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Elements Med Lounge LLC

Effective Date: February 17, 2026

Elements Med Lounge LLC (“Elements Med Lounge,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, booking systems, and related services.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Identifiers

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Appointment details

Information You Voluntarily Provide

  • Information submitted through contact forms

  • Booking or scheduling details

  • Responses to surveys or inquiries

  • Limited health-related information for appointment coordination purposes

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Website usage data via cookies or analytics tools

Please do not submit sensitive medical information through general website forms unless specifically directed to a secure, HIPAA-compliant platform.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Schedule, confirm, and manage appointments

  • Communicate regarding services and follow-ups

  • Provide customer support

  • Send service-related notifications

  • Send marketing communications where consent has been obtained

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

3. SMS & MOBILE COMMUNICATIONS (TCR / A2P 10DLC COMPLIANCE)

By providing your mobile number, you consent to receive SMS text messages from Elements Med Lounge LLC related to:

  • Appointment reminders

  • Scheduling confirmations

  • Post-treatment follow-ups

  • Account notifications

  • Promotional or marketing communications (if opted in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly through our website.

Consent to receive text messages is not required as a condition of purchase.

4. NO SHARING OF MOBILE INFORMATION

Elements Med Lounge LLC does not sell, rent, trade, or share your mobile phone number or personally identifiable information with third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties for their own marketing purposes.

We may share information only with trusted service providers who assist in operating our business (such as scheduling platforms, payment processors, or SMS delivery providers) and solely for business operational purposes. These providers are contractually obligated to protect your information.

5. PROTECTED HEALTH INFORMATION (HIPAA)

Elements Med Lounge LLC is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Any Protected Health Information (PHI) collected through secure systems is handled in accordance with HIPAA and applicable Utah state privacy laws.

This website is not intended to transmit confidential medical information. Standard website forms, email, or SMS communications may not be encrypted and should not be used to submit sensitive medical data.

For details regarding PHI handling, please refer to our Notice of Privacy Practices, available upon request.

6. DATA RETENTION

We retain personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal, regulatory, and medical record retention requirements

Medical records are maintained according to applicable federal and Utah state laws.

7. INFORMATION SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system is completely secure.

8. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and analytics tools to:

  • Improve functionality

  • Analyze website traffic

  • Enhance user experience

You may disable cookies through your browser settings, though some features may not function properly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or our data practices, please contact us using the information listed on our website.

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